Vendor Selection

http://softwarecmm.blogspot.com/2007/05/vendor-selection.html

FAQ's

The COPC-2000® Standard is a Performance Management Framework delivering results in all contact center operations, especially in Call Centers, E-Commerce Centers and Transaction Processing Operations. It is relied on worldwide as a valued strategy for implementing contact center best practices that improve performance in customer satisfaction and service, inbound and outbound sales, service dispatch, collections, retention, remittance processing, fulfillment, and other service operations. Certification to the COPC-2000® CSP Standard ensures the Performance Management System is installed, implemented, and producing results. COPC CSP Performance Management system is a set of management practices, key metrics/ measurements and training for customer- centric service operations.

http://www.secc.org.eg/COPC.asp

The Best Global Performance Management System for Service Environments
The COPC® Family of StandardsThe COPC® Performance Management System delivers results throughout customer contact service operations. It is used around the world to improve performance in Call Centers, E-Commerce Centers and Transaction Processing Operations.Certification to the COPC® Family of Standards includes professional consulting, training, installation, and benchmarking services designed to provide your operational process with a rigorous and balanced system to concurrently measure all contact center customer-touch activities.
Release 4.1 COPC-2000® CSP Standard
Release 4.1 COPC-2000 CSP Gold Standard
COPC-2000 VMO Standard - 2.1a
Release 4.0A COPC-2000® CSP Standard
Release 4.0A COPC-2000 CSP Gold Standard
Release 4.0A COPC® Performance Summary Tool
Release 4.0A COPC® Completing the Performance Summary Tool
Release 4.0A COPC® Application for Baseline
Release 4.0A COPC® Application for Certification
COPC-2000 VMO Standard - 2.1
COPC-2000 VMO Standard - 2.0
Release 4.0A - COPC-2000® CSP Standard - Chinese
Release 4.0A - COPC CSP Gold Standard - Chinese
Release 4.0A - COPC-2000® CSP Standard - Korean
Release 4.0A - COPC-2000® CSP Standard - Portugese
Release 4.0A - COPC-2000 CSP Gold Standard - Spanish Version
Release 4.0A - COPC-2000® CSP Standard - Spanish

http://www.copc.com//the_standards/